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Online support solutions, such as FAQs or automated email, can help customers with run-of-the-mill questions but fall short in helping customers understand how to apply your products in every day situations.

PeopleLink Support allows customer experts to share knowledge and best practices to help other customers, diverting questions from your support staff.     » View Our Demo

PeopleLink Support Benefits

• Reduce support costs.
• Enable customer-to-customer sharing of best practices, reducing customer support costs by up to 90% per incident handled and 10% to 15% overall.
• Increase customer satisfaction and loyalty.
• Provide your customers with immediate help, which increases customer satisfaction.
• Build customer relationships that drive profitability and growth.
• Reduce support costs by directing traffic away from expensive support channels while increasing revenue through up-sell and cross-sell opportunities, as well as through product recommendations from customer enthusiasts.
• Gain competitive advantage and intelligence.
• Capture valuable customer feedback to improve product development, marketing, sales, and support.

Enables customer-to-customer support

• Ask questions and receive answers in either real time or non real-time.
• Easily find expert users based on detailed user profiles and ratings.
• Search through a rich knowledgebase of answered questions and relevant topics.
• Rate users and content to increase quality and credibility.

Features

Enterprise Class Platform

• Only PeopleLink Solution combines best of breed community products -- message boards, chat, online presence indicators, user profiles, member directories, and interest groups -- into an integrated, scalable platform.

Unique Administration & Reporting

• Only PeopleLink Support provides an integrated, Web-based administration tool that enables companies to build and manage multiple communities all from one location.
• An intuitive interface helps you easily identify and manage user experts.
• Integrated statistics let you identify and route critical issues.

Rich Knowledgebase

• Create a rich knowledgebase through the interaction of your customers.
• Data mining and XML tools capture, export and seamlessly integrate valuable customer insight into your existing CRM solutions.

Consulting & Professional Services

• PeopleLink's consulting and professional services experts help you at every stage from defining your community service strategy, to building, implementing, and growing your community.

» Download PeopleLink Support Data Sheet

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